Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Two Sense, LLC (“we,” “us,” or “our”) collects, uses, and discloses the personal information of those who interact with us online (“you,” “your”). This Privacy Policy is incorporated into our Terms of Service, which is available here.

What This Policy Covers

This Privacy Policy applies to data collected through www.twosenselive.com (our “Website”), the mobile application, and the Chatterbox device (collectively, the “Services”). This Privacy Policy does not apply to the information practices of any third party whose website may be accessible through our Website or to any third-party websites on which we advertise.

Information We Collect

Information You Provide To Us. We collect information you provide directly to us, such as when you register for a user account or submit a request for more information on our Website. This information includes user name, password, email, telephone number, and address. We also collect credit or debit card information and details of your transaction when you make a purchase with us and records and copies of your correspondence if you contact us.

Information We Collect Automatically. Like most companies, we automatically collect certain information from visitors to our Website. This information does not reveal your specific identity (like your name or contact information) but may include your IP address or other unique device identifier; your web browser and operating system; the date and time of your visit; the pages from which you navigate to and from our Website or the search terms that lead you to our Website; the pages on our Website you visit and how long you stay on each page; and search terms that you enter on our Website. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See “Your Choices About How We Use Your Information” for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking. We also collect information automatically from the Chatterbox device, including performance metrics and usage information about your HVAC unit collected and recorded in real time, data on your home’s electrical system such as whole house voltage, and Wi-Fi network information such as network name and password. The performance metrics and usage information are fed into our proprietary AI software to produce analytics that assist in monitoring the performance of your HVAC system.

Google Analytics. We use Google Analytics to collect information about the use of our Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other Websites they used prior to coming to this Website. We use the information we get from Google Analytics to improve this Website. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service and Google Privacy Policy. More information about Google Analytics is available here. You can opt-out of Google Analytics by downloading an add-on to your browser here.

Cookies. Like virtually all websites, we use “cookies” and similar technologies (such as web beacons and pixels). A cookie is a small data file that is placed on your computer when you visit a website, enabling the website provider to recognize your browser and capture and remember certain information. We use cookies to improve your access to our Website. Cookies also help us identify the interests of visitors to our Website so we can provide more customized content. Cookies can also be used to collect general usage and aggregated statistical information. Most browsers can be set to detect cookies and give you an opportunity to reject them. You should be aware that refusing cookies may inhibit or preclude your use of our Website.

How We Use Your Information

We may use information that you provide to us, that we collect automatically, or that we obtain from third parties for various business or commercial purposes, including:

To respond to an inquiry from you, process purchases and returns, provide support for our products and services, or communicate with you regarding your purchase;
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests;
To provide you with our HVAC monitoring service;
To advertise and market to you;
To establish and manage our relationships with distributors;
To enable trusted third-party service providers to help us provide, improve, protect, or promote our Services;
To prevent fraud and to ensure the safety and security of our Services, intellectual property, trade secrets, and business;
To comply with a legal obligation, such as responding to a subpoena or a court order, or to protect our rights;
In connection with a merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which customer records containing personal information may be treated as a business asset.

Disclosure of Your Information

In addition to the uses described above, we may disclose personal information that we collect as described in this Privacy Policy:

To contractors that you authorize to work on your HVAC system.
To business partners with whom we may share HVAC performance metrics, usage information, and zip code.

We may disclose aggregated and de-identified information without restriction.

Your Choices About How We Use Your Information

There are several ways you can control our use of your information in connection with marketing and promotions, including if you decide you would like to stop hearing from us.

To stop email communications: If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email. Please note that you will still receive non-promotional communications, such as emails about your purchases from us.
To stop text messages: You can opt-out of receiving text messages to your phone number at any time by updating the settings in your user account. Please note that your opt-out is limited to the phone number used.
Interest-based advertising: We do not control third parties’ collection or use or your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. You can also visit the Digital Advertising Alliance’s website to use its Consumer Choice Tools here.

“Do Not Track” (DNT)

“Do Not Track” (DNT) is a setting available in most web browsers that asks a web application to disable its tracking of an individual user. There is currently no consensus on how companies should respond to DNT signals. At this time, we do not respond to DNT signals. You can learn more about DNT here.

Children’s Information

Our Website is not directed to children under the age of 18 and we do not knowingly collect, use, or disclose personal information from children under the age of 18, either directly or via any other website or online service. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us and we will endeavor to delete that information from our databases.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of this page. We encourage you to periodically check this page to stay informed about how we collect, use, and disclose your information. By accessing or using this Website, you agree to this Privacy Policy.

How We Protect Your Information

We have adopted physical and electronic safeguards to protect your personal information from unauthorized access, loss, or modification. Unfortunately, no data transmitted or accessible over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant your information will be completely secure from loss, whether due to inadvertence, acts of malicious outsiders, or a failure of hardware or software.

Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us as follows:
Two Sense, LLC
1381 Old Rosebud Trail
Awendaw, SC 29429
(843) 826-1014
sales@twosenselive.com